DaVinciMeetingRooms.space – Refund & Cancellation Policy
Last Updated: 4 January 2026
1. Who We Are
DaVinciMeetingRooms.space (“we”, “our”, “us”) is an online booking platform that enables customers to reserve meeting rooms, office spaces, and coworking facilities operated by independent third-party venue partners across Europe.
We act solely as a booking intermediary and do not own, manage, or operate any of the physical venues listed on the platform.
2. Booking Confirmation
A booking is considered confirmed only when:
- Payment has been successfully processed, and
- A confirmation email has been sent to the email address provided at checkout
The confirmation email contains your booking reference number and serves as official proof of reservation. Customers are responsible for retaining this email for their records.
3. How Cancellations Work (No Account Required)
DaVinciMeetingRooms.space does not require users to create accounts. As a result, all cancellations must be submitted by email.
To request a cancellation, you must email:
📧 support@davincimeetingrooms.space
Your email must include:
- Booking reference number
- Full name used during booking
- Date, time, and location of the booking
A cancellation request is considered valid only once you receive a written confirmation from our support team. Sending an email alone does not guarantee cancellation.
4. Standard Refund Eligibility
Refund eligibility is determined based on the time your cancellation request is received relative to the booking start time.
| Cancellation Timing | Refund Eligibility |
|---|---|
| More than 48 hours before booking start time | Full refund |
| Within 48 hours of booking start time | No refund |
| No-show (failure to attend without cancellation) | No refund |
Where eligible, refunds are processed to the original payment method used at checkout.
Refunds typically take 5–10 business days to appear, depending on your payment provider or bank.
5. Venue Partner Cancellation Rules
Some venue partners may apply stricter or alternative cancellation policies, including but not limited to:
- Non-refundable bookings
- Longer notice periods for cancellation
- Special conditions for peak times, high-demand dates, or events
Where a venue partner’s cancellation policy differs from our standard policy:
- The partner’s policy will be clearly disclosed during checkout
- The partner’s policy will override the standard 48-hour cancellation rule
By completing a booking, you agree to the applicable venue partner’s cancellation terms.
6. Partial Use and Early Termination
If a booking:
- Starts late
- Ends early
- Is only partially used
No partial refunds, credits, or rescheduling will be provided.
7. Booking Changes
Confirmed bookings cannot be modified.
To change any aspect of a reservation (including date, time, duration, or location):
- The original booking must be cancelled in accordance with this policy
- A new booking must be made separately
Availability and pricing for new bookings are not guaranteed.
8. Payment Processing Fees
Payment processing fees, currency conversion charges, or bank fees imposed by third-party payment providers may be:
- Non-refundable
- Deducted from refunded amounts
DaVinciMeetingRooms.space is not responsible for fees charged by payment providers or financial institutions.
9. Force Majeure
No refunds will be guaranteed where services cannot be delivered due to events beyond our reasonable control, including but not limited to:
- Natural disasters or extreme weather events
- Government actions, restrictions, or legal requirements
- Pandemics or public health emergencies
- Utility outages or internet failures
- Transportation disruptions
- Venue closures beyond our control
In such cases, refunds or credits (if any) will be determined at the discretion of the venue partner.
10. Third-Party Venue Responsibility
Venue partners are solely responsible for:
- The condition, safety, and suitability of the facilities
- Honouring confirmed bookings
- On-site service delivery
Any concerns regarding venue quality or availability should first be raised directly with the venue partner. Where appropriate, we will assist in facilitating communication but are not responsible for venue-related outcomes.
11. Refund Disputes
If you believe a refund decision has been made in error, you must contact us within 7 days of the booking date at:
📧 support@davincimeetingrooms.space
Please include all relevant booking details and supporting information. We aim to review and respond to refund disputes within 5 business days.
12. Policy Updates
We may update this Refund & Cancellation Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website, with the updated “Last Updated” date displayed at the top of the page.
Continued use of the website constitutes acceptance of the revised policy.
If you have questions regarding this policy, please contact support@davincimeetingrooms.space.
